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FAQs

What payment types are accepted?

We accept Mastercard, Visa, American Express, Apple Pay and PayPal. For customers in Canada, Interac e-Transfer is also possible, with prior arrangement.

Do you ship outside Canada?

Yes, please email info@thefjordstore.com detailing the items you’d like to purchase and we'll respond quickly with shipping cost options.

How long will my order take to arrive?

Depending on your location, we offer a number of different shipping options. See Shipping for details.

Is my credit card information safe?

Your credit card information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. See Payment for exact details.

Will I have to pay tax on my order?

Orders for delivery to addresses in British Columbia are subject to 5% GST and 7% PST. All orders for delivery to other destinations in Canada are subject to 5% GST. We don't charge sales tax on items sent to addresses outside Canada.

Are there any extra costs (duty, taxes etc)?

If you’re located outside Canada, there may be additional costs such as import duties and taxes payable at the time of delivery. These charges are the sole responsibility of the customer.

Can I return an item, if I don’t like it?

We offer a full refund or exchange for orders on regular priced items returned to us within 14 days of receiving your order. See Returns & Exchanges for exact details.

Do you offer a warranty?

All our products are covered by the manufacturer’s warranty. If you’d like more details, please don’t hesitate to contact us.

The product I’d like to buy is out of stock.  How long before it’s available?

Most of our product is sourced from Europe and Japan so it may be a few weeks before it’s back in-stock, usually sooner. If it’s shown out-of-stock, rest assured, we’ve already ordered more.

How often do you introduce new products?

We’re always looking for new product we think you’ll love. Sign-up for our newsletter and follow The Fjord Store on Instagram and Facebook. You’ll get access to first looks, promos and deals.

I have questions about a product, how do I contact you?

Please email us and we’ll get back to you right away: info@thefjordstore.com

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