Shipping & Returns
NB: Shipping resumes 18th July on return from our summer break. In the meantime,
please use code: HOLS15 at checkout for a 15% discount on in-stock item orders.
|Expedited (Orders $150 CAD +)||3-8 business days||FREE|
|Expedited (Orders under $150 CAD)||3-8 business days||$15|
|Xpresspost||1-3 business days||$25|
|Xpresspost (Orders over $400 CAD)||1-3 business days||$35|
USA (contiguous only)
|Expedited (Orders $200 CAD +)||4-8 business days||FREE|
|Expedited (Orders under $200 CAD)||4-8 business days||$20 CAD|
|Xpresspost||2-3 business days||$30 CAD|
|Xpresspost (Orders over $400 CAD)||2-3 business days||$40 CAD|
The contiguous USA excludes Alaska, Hawaii, U.S. Territories, APO and FPO.
We use Canada Post, and USPS. Tracked and insured. In some cases, we may use UPS instead.
If you've purchased a Special Order item, we'll email you a shipping quote and the anticipated lead time.
In an effort to do our part for the environment, we reuse and recycle all packing materials.
For customers outside of Canada and the United States, please email firstname.lastname@example.org detailing the items you’d like to purchase and we'll respond quickly with shipping cost options.
Unfortunately, lighting and furniture products are not available to customers located outside Canada and the contiguous USA.
- The shipping rates shown above and free shipping does not apply to furniture, lighting, heavy or bulky items.
- Shipping may take longer than stated for rural destinations.
- The Fjord Store isn't responsible for any delays and/or damage caused in-transit.
- Any fees incurred from rejected shipments are the responsibility of the customer.
Taxes & FeesOrders from customers in Canada are subject to taxes:
- BC - 5% GST & 7% PST.
- ON - 13% HST.
- PEI, NB, NL & NS - 15% HST.
- All other provinces - 5% GST.
International orders, including to the United States, are tax-free at the time of purchase. However, please note that local customs duty and sales tax may apply on arrival. These charges are the sole responsibility of the customer.
We're happy to report the United States currently allows a single order value for goods shipped from Canada of up to $800 USD before tax and duty is applied. For more information, click this link: De Minimis.
All transactions are in Canadian dollars. The exchange rate used when making a purchase from this website is determined by your credit card provider at the time of purchase. $US currency conversion information shown on this site is for information purposes only.
Returns & Exchanges
A full refund or exchange is available for regular priced item(s) returned to us within 14 days of receiving your order. The item(s) must be in undamaged, sellable condition, in original, unmarked packaging with product tags still attached. As proof of your original purchase, please complete and include the provided ‘Return & Exchange’ form. The Fjord Store will only refund the cost of delivery if your order is incorrect or faulty. In all other cases, the original shipping fees are non-refundable.
The customer pays for all associated costs for shipping returns and exchanges. For customers located outside Canada, please clearly label your parcel and declare the items in the applicable customs forms as 'RETURNED GOODS'. Returns that aren't properly labelled and declared may incur additional handling and customs fees. Please send using a trackable shipping option via your national postal service (eg. USPS).
There are no refunds or exchanges on sale/discounted or Special Order items. For customers who choose the free shipping option, unfortunately, we can't refund returns but instead give store credit.
If you would like to exchange an item, we recommend placing an order for the item you would like before returning the original. This ensures we have your exchange item in-stock. When we receive your unwanted item, we’ll provide a full refund and send you a confirmation email.
The Fjord Store delivers exchange and replacement products using the same delivery type chosen for the original order. However, we reserve the right to use an alternative method.
Any charges or refunds to your credit card will be issued in Canadian dollars. Refund amounts may be more or less than the purchase price due to fluctuating exchange rates and charges by your credit card company/payment institution. These variances are outside the control of The Fjord Store.
Damaged & Lost Items
The Fjord Store ships high-quality undamaged items. If your order arrives damaged, please email us details with a photo(s) within 3 days of receipt: email@example.com
Goods damaged in transit are insured and the responsibility of the postal service/courier. So a claim can be made quickly, please don't discard packaging and the paperwork from the postal service/courier and The Fjord Store. The Fjord Store isn't responsible for lost or stolen items.
Need More Help?
If you have any questions or concerns, please email us; we'll respond quickly: firstname.lastname@example.org