To place a Special Order, please contact us:
For most special order items, payment is due in full at time of order. For others, we accept a 50% deposit with the balance due when the item is ready to ship to the address provided by the customer. Please contact us for exact details. We offer a 24-hour window during which you can cancel your order. A refund will be given less a 3% processing fee. From the end of this 24-hour grace period, the ordered item(s) cannot be cancelled or modified, and are non-refundable.
It is the customer’s responsibility to fully understand the ordered item’s size, colour, material and finish. If in doubt, don’t hesitate to contact us and we’ll answer any questions you might have - we’re here to help. Please bear in mind that due to differences in screen technology (colour calibration etc), product photographs cannot necessarily be relied upon for a completely accurate representation. All products offered by The Fjord Store are high-quality; we’re sure you won’t be disappointed.
Order Lead Times
As most products offered by The Fjord Store are from suppliers based in Europe, typical lead times vary between 2 and 12 weeks, depending on the product. Although infrequent, The Fjord Store is not responsible for delays due to production, freight and/or customs.
Shipping & Delivery
All special order items are subject to shipping fees. We'll provide a quote for delivery to your requested address. Special order items are delivered to your nominated residential or commercial address curbside. This service does not include removal of packing materials, product setup or installation. For furniture, if you would like inside delivery or a ‘white glove’ service, please contact us to discuss the various cost options.
All items, including special orders, with prior-arrangement, can be picked-up from our location in Squamish, BC. We’re happy to help you load your unassembled items into your vehicle. Customers are responsible for securing their product in/on their vehicle for transport.
Occasionally, when you special order multiple items, some may arrive before the others. If you would like to receive a partial order, early pick-up or delivery is possible but will incur additional delivery fees.